Job Title: Client Service Administrator
Department: Customer Service
Reports To: HospitaDirector
FLSA Status:

Prepared By: Hospital Director
Approved By: President
Last Modified: 2014-01-16

Job Summary

• Greets and assists clients. Answers telephones and provides appropriate information or routes call to appropriate person(taking messages when needed). Performs clerical tasks, as assigned, including but not limited to, filing, scheduling appointments, making phone calls and updating electronic medical records. Assists in the organization and administration of company objectives and policies. Normal work schedule: 8:00 am to 6:00 pm / 9:00 am to 7:00 pm.

General Accountabilities

• Greets visitors and ascertains name and other pertinent information. Notifies appropriate employee of visitor’s arrival. Keeping visitor in the lobby until he can be helped by the appropriate person
• Answers telephone(s). Determining if caller can be helped by receptionist or needs to be routed to another person. Routes calls for employees as appropriate
• May discern appropriate information through computer or hard copy files, company or department publications and guidelines and/or personal knowledge.
• Accurately takes and delivers messages.
• Maintains log of all calls requiring further action.
• Accepts and signs for packages addressed to department. Delivers package(s) to addressee or notifies addressee of package arrival.
• Performs a variety of routine clerical tasks (may include processing of incoming and outgoing mail, sending and receiving fax messages, arranging for and maintaining logs for package pickup and delivery, photocopying and collating, etc.), as time permits.
• Retrieves mail daily. Opens all mail that is not confidential. Sorts and delivers mail as appropriate.
• Updates and Maintains large client database.
• Company filing, electronic and paper
• Call clients daily to get update on patients condition.
• Perform opening or closing duties. Must be able to follow written instruction with great detail.
• Keep front lobby and reception area, clean, stocked and organized.

Job Qualifications

• Education: High School Diploma or equivalent substitute
• Experience: 1-3 years of experience preferred.

Competencies

• Ability to take initiative and problem solve
• Excellent verbal and written communication skills
• Excellent phone skills
• Excellent organizational and prioritizing skills
• Ability to present oneself as well as the company in a professional manner
• Proficient in the use of a personal computer and corresponding programs, internet literate
• Attention to detail
• Interpersonal skills and customer service skills required
• Extensive Knowledge of Adobe Acrobat, MS Word, Excel, MS Outlook.